Contract No

Log Ref.	Location	Received Date	Details of Complaint/warning/summon and prosecution	Investigation/Mitigation Action	Status
N/A	N/A	N/A	N/A	N/A	N/A

Cumulative Statistics on Complaints, Notification of Summons and Successful Prosecutions

Works Contract / TGLA / STT	Record of Complaint	Record of Warning	Notification of Summons and Successful Prosecutions
Contract No. KLN/2013/16	0	0	0
Works Contract within KTD	40	0	2
TGLA / STT	1	0	0

Complaint Log

EPD Complaint Ref No.	Date of Complaint	Contract Involved	Contractor	Complaint Details	Investigation / Mitigation Action	Status
14-29958	1/12/2014	MTR Contract No. 1107	CW-SELI JV	Complainant said some abnormal machine noise was heard from the said construction site at night.	A complaint regarding noise emitted from submersible pump during restricted hours was referred by EPD on 15 Jan 15 (complaint case ref. no.:14-29958). Investigation was conducted by the Contract ET. In spite operation of submersible pump was covered by valid CNP, CSJV agreed to remove the concerned submersible pump to avoid nuisance to the nearby residents. The complaint case was found to be project-related.	Closed
14-31154	15/12/2014	MTR Contract No. 1107	CW-SELI JV	Complainant said abnormal noise was heard from the said construction site and she said dust emission was observed.	Investigation was conducted by the Contract ET. Findings from the investigation showed the alarm noise was suspected to be produced from the drop bar of the site ingress. Therefore CSJV agreed to omit the alarm system to minimize noise nuisance to the nearby residents. For the dust issue although there was no exceedance from impact air quality monitoring at the nearest monitoring station but still CSJV was reminded to maintain good site practice for dust suppression (i.e.: water spraying, covering to earthy stockpile, vehicle washing, etc.) The complaint case was found to be project-related.	Closed
14-30598	8/12/2014	MTR Contract No. 1108	Kaden-CW JV	Complainant said the dust emission was observed during loading and unloading the cement.	Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET and the findings shown that insufficient wheel washing was provided at Gate 1 during peak hours. The following mitigation measures were implemented by the Contractor. - Site hoarding was erected along the site boundary adjacent to Concorde Road; - The main haul road leading to the site exit at Concorde Road was paved with concrete; - Wheel washing bay and high pressure water jets were provided at Gate 1 for washing off the soil and dirt from the vehicles and wheels before leaving the site; - The wastewater in the bay was collected by suction truck; - Water truck was assigned for cleaning and wetting the haul road; - General worker was assigned for cleaning the dirt near the site exit at Concorde road; - The load of dump trucks was covered with tarpaulin before leaving the site The complaint case was found to be project-related.	Closed
14-31762	22/12/2014	MTR Contract No. 1108	Kaden-CW JV	Complainant said the dust emission was observed near Concorde Road due to not sufficient water spraying activities inside the site. The dump truck leaving the site was not clean enough.		Closed

14-31933	23/12/2014	MTR Contract No. 1109	Samsung-Hsin Chong JV	Complainant said the hoarding of the construction site was not found/ below standard. Dust emission and noise nuisance was found at the nearby area.	Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET and site hoarding of not less than 2.4 m tall was observed provided at site boundary of the site during site inspection on 29 December 2014. The impact noise and dust data recorded adjacent to Sung Wong Toi works area on 24 and 30 December 2014 have been reviewed and no action/limit level was triggered. The complaint case was found to be non-project-related.	Closed
14-32138	29/12/2014	MTR Contract No. 1109	Samsung-Hsin Chong JV	Complaint about the dust emission from the nearby construction site and enquiry about the concrete batching plant inside Kai Tak Area.	Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET at the construction site (including the concrete batching plant) on 29 December 2014. No adverse observation on dust aspect was recorded. The impact noise and dust data recorded adjacent to Sung Wong Toi works area on 24 and 30 December 2014 have been reviewed and no action/limit level was triggered. The complaint case was found to be non-project-related.	Closed
14-31762	8/12/2014	CEDD Contract No. KL/2012/02	Kaden Construction Limited	Complainant said the dust emission was observed near Concorde Road due to not sufficient water spraying activities inside the site. The dump truck leaving the site was not clean enough.	Complaint case referred to the Contractor. The source of construction dust was found coming from the vehicles leaving Gate 1 (Managed by MTRC 1108 construction site). Follow up actions referred to MTRC Contract 1108. The complaint case was found to be non-project-related.	Closed
14-30597	22/12/2014	CEDD Contract No. KL/2012/02	Kaden Construction Limited	Complainant said the soil/ muddy water was found around the Concorde Road.	Complaint case referred to the Contractor. The source of the mud was found coming from the vehicles leaving Gate 1 (Managed by MTRC 1108 construction site). Follow up actions referred to MTRC Contract 1108. The complaint case was found to be project-related.	Closed
14-31547	18/12/2014	Site 1I1 was handed over from CEDD Contract No. KL/2010/03 to DLO on 9 December 2013 and therefore the captioned case is not related to CEDD Contract No. KL/2010/03.	AP and the developer	Playing the R/C vehicles inside the Site 1I1 construction site generate noise.	According to the investigation by the Engineering team, some general public had gained access to Site 1I1 through the man gate located at Muk On Street (public road) and played remote control cars at Site 1I1. As the Site 1I1 has been handed over from CEDD Contract No. KL/2010/03 to DLO on 9 December 2013 and therefore the captioned case is not related to CEDD Contract No. KL/2010/03. CEDD has been referred this case to the AP and the developer for follow-up. The complaint case was found to be non-project related.	Closed
14-30297	3/12/2014	STT No. KX2575	Gee Lee Transportation Co	Complaint of construction activity after 7:00pm during weekdays and morning on Sunday.	The noise source in concern was from the warehouse / car park in Kai Tak (KX2575). The premise owner clarified that no construction activities were conducted after 7:00pm during weekdays and on Sunday. Advice was given to the said premises. The complaint case was found to be non-project-related.	Closed
15-00506	7/1/2015	MTR Contract No. 1108	Kaden-CW JV	Complainant alleged that sand and mud were brought to the road surface by the construction vehicles left from gate 1 of the construction sites.	Complaint case referred to the Contractor. Investigation was conducted by the Contract ET and the findings shown that insufficient wheel washing was provided at Gate 1 during peak hours. The following mitigation measures were implemented by the Contractor. - The time for wheel washing was extended for more thorough cleaning; - Staffs were further instructed to ensure all vehicles were thoroughly cleaned and the load of dump trucks were properly covered before leaving the site; - A penalty mechanism was adapted to prevent unwashed dump trucks leaving the site; - Improvement work for the wheel washing bay at Gate 1 was carried out. The complaint case was found to be project-related.	Closed
15-01573	20/1/2015	MTR Contract No. 1108	Kaden-CW JV	Complainant alleged that sand and mud were brought to the road surface by the construction vehicles left from gate 1 of the construction sites.		Closed
15-04114	16/2/2015	HKHA Contract No. 20140264	Tysan Foundation Limited	Complainant alleged that loud percussive piling noise from the construction site affecting his daily life.	The complaint was referred to the Contractor. The Contractor clarified that all piling works were conducted within the time periods stated in the CNP. Noise barriers were erected along the site boundary and membranes were provided to driving hammers to mitigate the noise impact. No breach of CNP conditions was identified. Regular noise monitoring will be carried out around the site during construction period (12:00-14:00 & 15:30-18:30) to monitor the noise nuisance from construction works and ensure compliance with CNP conditions. The complaint case was found to be project-related.	Closed
15-04622	26/2/2015	CEDD Contract No. KL/2011/01	Chit Cheung Construction Co Ltd	Complainant alleged that the noise from the construction site affecting his/her daily life. Complainant also alleged that dust emission from the construction site affecting his/her daily life.	The complaint case was referred to the Contractor. The Contractor has been replied the complaint to EPD on 12 March 2015. According to the Contractor’s investigation, the percussive works had been finished in late January 2015 and there was no percussive piling works in February 2015. Regarding to the said percussive piling works, the Contractor has obtained the CNP (PP-RE0074-14) for percussive piling works from 20 December 2014 to 15 June 2015. Regarding to the dust issue, the two stockpiles were well covered by dust screen and provided with automatic water sprinklers system, which can mitigate any dust emission nuisance in the vicinity. The complaint case was found to be project-related.	Closed
		ASD Contract No. SS W304	Dragages HK Ltd		The complaint case was referred to the Contractor. Investigation was conducted by the Contractor. According to investigation results, 95% of the construction activities have been E&M services installation and interior renovations since February 2015, which are confined inside the building. They have been fully enclosed by curtain walls of the building tower. No dust and noise nuisance to the public was expected to be resulted from these activities. The complaint case was found to be project-related.	Closed
		MTR Contract No. 1107	CW-SELI JV		Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET. According to investigation results, no major dusty works were conducted on the complaint date and proper mitigation measures were implemented. The construction work under Contract no. 1107 complied with CNP conditions (Permit No.: GW-RE1496-14; GW-RE0085-15; GE-RE0158-15). Regular air quality monitoring was conducted in February 2015. No Limit Level exceedance for the air quality and noise monitoring result was recorded in February 2015. The complaint case was found to be project-related.	Closed
		MTR Contract No. 1108	Kaden-CW JV		The complaint case was referred to the Contractor. Investigation was carried out by the Contract ET. No major noise source was identified. Cement mixing was identified as the major dust source. Proper dust mitigation measures for cement mixing and exposed stockpiles were implemented. The Contractor was reminded to keep up the mitigation measures. The complaint case was found to be project-related.	Closed
		CEDD Contract No. KL/2012/02	Kaden Construction Limited		Complaint case referred to the Contractor. Investigation was conducted by the Contract ET. According to investigation results, major construction activities conducted in late February 2015 include: - Road and drainage work in San Po Kong; - Road surfacing at Concorde Road; - Soft landscaping works in Kai Tak Area; and - Excavation at Prince Edward Road East VT1. Construction noise and dust emission from the above construction activities was expected to be minimal with implemented air quality and noise mitigation measures. Air quality and noise monitoring was conducted at nearby ASRs and NSRs as stipulated in the EM&A manual during February 2015. No exceedance of Action/Limit Level for the air quality and no Limit Level exceedance for noise monitoring result was recorded in February 2015. The complaint case was found to be project-related.	Closed
		EMSD Contract No. 1020EM12A	Wo Hing Construction Co Ltd		Complaint cases referred to the Contractor. Investigation conducted by the Contractor. Construction works under Contract no. 1020EM12A in the complaint period was reviewed and no major dusty works were identified. Major noise source was identified as generators and crane lorries which would not affect daily life of residents nearby. The complaint case was found to be project-related.	Closed

15-05127	3/3/2015	MTR Contract No. 1108A	Concentric - Hong Kong River JV	Complainant quoted that noise generated from the construction work at the barge point affecting his/her health.	Complaint case referred to the Contractor. Investigation was conducted by the Contract ET. Investigation results shown that no major construction works under Contract 1108A was conducted during the complaint date except normal operation of barge facilities. The barging operation complied with CNP conditions (Permit No.: GW-RE1017-14) and no construction activity was carried out within the site area after 11:00 pm since the commencement of the project. The environmental conditions of the site and effectiveness of the implementation of mitigation measures will be continuously reviewed and monitored by the Resident Site Staff and the Contract ET. The complaint case was found to be project-related.	Closed
15-06697	22/3/2015	URA Contract No. NKIL6515	Bordon Construction Co Ltd	Complainant alleged that there had some noise from the construction sites affecting his/her daily life on Sunday.	Complaint case referred to the Contractor. Investigation was conducted by the Contractor. The results showed that no PME and prescribed construction activities were conducted on the date of complaint. Sub-contractors are required to apply for working permit if they have to work during restricted hours. Foremen and safety practitioners have site inspection and take records every 2 hours to monitor the noise condition on general holidays. Weekly noise control records were checked and no non-compliances were recorded. The complaint case was found to be non-project-related.	Closed
15-07237	27/3/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant alleged that the percussive piling noise from the construction site affecting his/her daily life.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that the percussive piling was carried out at the captioned site are in compliance with the conditions set out in CNP and other relevant statutory regulations. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation was conducted by the Contractor. The Contractor clarified that no pile would be driven at time between 07:00 and 08:00. H-pile driving hours were re-arranged to minimize driven the H-piles concurrently with the other three sites nearby. All power generator deployed on site are silent types with QPME certificates. All subcontractors were required to comply with the requirement of the granted CNP (PP-RE0003-15). No breach of CNP conditions during the complaint period. The complaint case was found to be project-related.	Closed

		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. Investigation was conducted by the Contractor. The Contractor clarified that only a test pile installation (1 no. of pile) required by the Buildings Department was being carried out during the complained period. Impervious covering was provided to the site hoarding to reduce noise nuisance. The complaint case was found to be project-related.	Closed
15-07297	30/3/2015	MTR Contract No. 1108A	Concentric - Hong Kong River JV	Complainant quoted that dust generated from the transportation of sand and mud to the barge point affecting his/her health; no water spraying was found; the stockpiles was not covered properly; and the construction waste was disposed everywhere in Kai Tak	Complaint case referred to the Contractor. Investigation was conducted by the Contract ET. According to the investigation results, the major construction activities conducted in late March 2015 include: 1. Daily operation and maintenance of the Barging Point Facilities to receive excavated spoil delivered by Designated and Interfacing Contracts; 2. Temporary stockpiling of received spoil in the Barging Point Facilities; and 3. Marine transportation of received spoil to receptor sites for beneficial reuse. Dust emission from the above construction activities was expected to be minimal with implemented dust mitigation measures. It is also noted that the entire driveway within the barging point is fully paved with concrete. The Contractor had implemented the dust mitigation measures in accordance with the requirement of EP condition (i.e. 2.18 (a) and 2.18 (c)) and Specification of this Project as below: For the unloading of spoil from trucks at barging point, 3-sided screen with top tipping hall and operating water spray and flexible dust curtains were provided at the discharge point for dust suppression; Dust enclosures were provided for the conveyor belt system with providing water spray at the loading point to suppress the dust emission from the transportation of spoils on vessel and the stockpile on vessel; Stockpile of dusty material were sprayed with water regularly to remain the surface wet; Water spraying was provided to the paved driveway within the barging point for suppression of fugitive dust. For construction waste, only small amount of construction waste was generated from daily operation of Barging Point Facilities. All the construction waste was disposed to the designated landfill (NENT) and no construction waste were disposed in Kai Tak Area. The construction waste disposal activities in Kai Tak Area outside the site boundary of this Contract were not related to this Contract. The complaint case was found to be project-related.	Closed
15-07297	30/3/2015	MTR Contract No. 1109	Samsung-Hsin Chong JV		Complaint case referred to the Contractor. Investigation was conducted by the Contract ET. According to the investigation results, regular watering of site haul road and stockpiling area was implemented during site operation time. All construction waste generated from SCL1109 has been disposed off-site properly following the prevailing legal and contractual requirements. The complaint case was found to be project-related.	Closed
15-07426	30/3/2015	ASD Contract No. SS W304	Dragages HK Ltd	Complainant alleged that the lighting from T&I Tower affecting his/her daily life.	The complaint was referred to the Contractor. Investigation was conducted by the Contractor. The results showed that no spot light was in place at the alignment of TITKT site towards Prince Edward Road East. However the lights inside the TITKT Main Tower remained on at night for commissioning test and for illumination to support work activities, such as cable termination and connection, inside the building at night time. To mitigate the possible nuisance, except for the emergency lightings, DHK had requested sub-contractors to turn off the lights for illumination inside the TITKT Tower after the night works, since 3 April 2015. The complaint case was found to be project-related.	Closed
15-07466	27/3/2015	COHL Contract No. NKIL6516 & 6517	Tysan Foundation Limited	Complainant alleged that the percussive piling noise from the construction site affecting his/her daily life. Complainant also alleged that dust emission from the construction site affecting his/her daily life.	Complaint case referred to the Contractor. According to the investigation results, ELS, pile cap and basement slab works were carrying out during the complaint period. All the construction works are carrying out in daytime (i.e. 7am to 7pm), except emergency matter; Frequent dust depression activities were conducting including watering of site area and wheel washing for vehicles leaving the site. The complaint case was found to be project-related.	Closed
		K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd		Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. Spraying water and washing wheel are enhanced. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling was carried out at the captioned site are in compliance with the conditions set out in CNP and other relevant statutory regulations. No non-compliance was found during the investigation. Water spray was provided for the captioned site to reduce dust emission. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation was conducted by the Contractor. The Contractor clarified that no pile would be driven at time between 07:00 and 08:00. H-pile driving hours were re-arranged to minimize driven the H-piles concurrently with the other three sites nearby. All power generator deployed on site are silent types with QPME certificates. All subcontractors were required to comply with the requirement of the granted CNP (PP-RE0003-15). No breach of CNP conditions during the complaint period. Dust mitigation measures were provided on site including watering of site. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. Investigation was conducted by the Contractor. The Contractor clarified that only a test pile installation (1 no. of pile) required by the Buildings Department was being carried out during the complained period. Impervious covering was provided to the site hoarding to reduce noise nuisance. Dust emission was controlled to a minimum by watering of site and set up of polythene sheet along the site boundary. The complaint case was found to be project-related.	Closed

15-08093	9/4/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant alleged that the percussive piling noise from the construction site affecting his/her daily life.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
15-08918	16/4/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Noise from the piling work was annoying him/her. Complainant requested provide reductive measures such as noise barriers to reduce the noise level.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
15-09736	24/4/2015	Poly Property Contract No. NKIL6527	K. H. Foundations Ltd	Complainant said the percussive piling noise from the construction site affecting him. He hoped that the percussive piling can be conducted after 9:00 a.m.	Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
15-09736	24/4/2015	Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. Nevertheless, the Contractor will implement the following measures to reduce public nuisance: 1. Shortened daily piling period from original duration 7:00am -7:00pm to 8:30am –6:45pm. 2. To continue closely monitor the noise impact to public. The complaint case was found to be project-related.	Closed
15-10412	30/4/2015	MTR Contract No. 1108A	Concentric - Hong Kong River JV	Complainant quoted that dust generated from the transportation of sand and mud at the barge point affecting his/her health; water spraying was insufficient; no impervious sheeting for covering stockpiles was found.	Complaint case referred to the Contractor. Investigation was conducted by the Contract ET. According to the investigation results, the major construction activities conducted in late April 2015 include: 1. Daily operation and maintenance of the Barging Point Facilities to receive excavated spoil delivered by trucks from Designated and Interfacing Contracts; 2. Temporary stockpiling of received spoil in the Barging Point Facilities; and 3. Marine transportation of received spoil to receptor sites for beneficial reuse. Dust emission from the above construction activities was expected to be minimal with implemented dust mitigation measures. It is also noted that the entire driveway within the barging point is fully paved with concrete. The Contractor had implemented the dust mitigation measures in accordance with the requirement of EP condition (i.e. 2.18 (a) and 2.18 (c)) and Specification of this Project as below: 1. For the unloading of spoil from trucks at barging point, 3-sided screen with top tipping hall and operating water spray and flexible dust curtains were provided at the discharge point for dust suppression; 2. Dust enclosures were provided for the conveyor belt system with providing water spray at the loading point to suppress the dust emission from the transportation of spoils on vessel and the stockpile on vessel; 3. Stockpile of dusty material were sprayed with water regularly to remain the surface wet; 4. Water spraying was provided to the paved driveway within the barging point for suppression of fugitive dust. The complaint case was found to be project-related.	Closed
15-10412	30/4/2015	MTR Contract No. 1109	Samsung-Hsin Chong JV		Complaint case referred to the Contractor. Mitigation measures were implemented by the Contractor: 1. Regular watering of site haul road and stockpiling area. 2. Water tanker and water canon have been used during site operation time at the stockpiling area. The complaint case was found to be project-related.	Closed

15-10894	6/5/2015	HKHA Contract No. 20140264	Tysan Foundation Limited	Complainant alleged that the noise from percussive piling affecting him/her. Complainant request shorten the percussive piling working hours especially on Saturday.	Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
		K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd		Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling was carried out at the captioned site are in compliance with the conditions set out in CNP and other relevant statutory regulations. No non-compliance was found during the investigation. Mitigation measures were implemented to reduce public nuisance including: 1. Shrouding of pile head and pile driver by noise insulation material 2. No piling works during 8:00am - 8:30am on all working days. 3. No hard driving during 8:30am -9:00am on all working days The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. Nevertheless, the Contractor will implement the following measures to reduce public nuisance: 1. Shortened daily piling period from original duration 7:00am -7:00pm to 8:30am –6:45pm. 2. To continue closely monitor the noise impact to public. The complaint case was found to be project-related.	Closed
15-11249	11/5/2015	ASD Contract No. SS B507	Kaden Construction Limited	Complainant said that the construction activities was conducted in restricted hours (included Sunday) was annoying him/her.	Complaint case referred to the Contractor. Investigation was conducted by the Contractor. According to the investigation results, concrete curing work was carried out on 10^th May 2015 (Sunday) and, occasionally workers tidy up the working area after works and left the site beyond 7:00pm in general working days. Apart from this, no record of construction activities has been carried out in restricted hours. No operation of powered mechanical equipment and/or prescribed construction works involved. Mitigation measures have been implemented by the Contractor to prevent re-occurrence of the incident: 1. Prohibit any construction activity during restricted hours. 2. Ensure all construction works completed before restricted hours and allow sufficient time for tidy up working area. 3. All site entrances/exits to be securely guarded and strictly controlled, especially during restricted hours to prevent unauthorized entry of site area. 4. Get approval from project-in-charge during restricted hours. 5. Enhance the noise control awareness of workers and supervisory staffs through tool box talk training; and 6. Strengthen the supervision of noisy activity. The complaint case was found to be project-related.	Closed
15-11724	13/5/2015	KWIH Contract No. NKIL6526	New Concepts Foundation Ltd	Complainant said that the vehicles leaving the construction site was not washed, such that some dusty materials was found outside the construction site.	Complaint case referred to the Contractor. Investigation conducted by the Contractor. Results of the investigation showed wheel washing at site entrance was not strictly enforced. The Contractor has implemented mitigation measures including: 1. At least 2 person were assigned for wheel washing. 2. Close and lock the site gantry such that no vehicle can be left without wheel washing. The complaint case was found to be project-related.	Closed
15-12761	26/5/2015	URA Contract No. NKIL6515	Bordon Construction Co Ltd	Complainant said some “wu-wu” low frequency noise was heard from the said construction site until mid-night.	Complaint case referred to the Contractor. The Contractor clarified that no PME and prescribed construction activities were allowed on site during restricted hours. Sub-contractors are required to apply for working permit if they have to work during restricted hours. Foremen and safety practitioners have site inspection and take records every 2 hours to monitor the noise condition on general holidays. Weekly noise control records are kept to ensure legal compliance. The complaint case was found to be project-related.	Closed
15-13110	29/5/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant said that the percussive piling noise was conducted from 08:00 a.m., the noise from the percussive piling work annoying him/her.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that the cause of the complaint was due to several adjacent construction sites carry out percussive piling works from 08:00 a.m. Mitigation measures implemented by the Contractor include the following: 1. Shrouding of pile head and pile driver by noise insulation material. 2. No piling works during 8:00am – 8:30am on all working days. 3. No hard driving during 8:30am – 9:00am on all working days. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. The complaint case was found to be project-related.	Closed

		HKHA Contract No. 20140264	Tysan Foundation Limited		Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
15-12373	20/5/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant alleged that the percussive piling noise from the construction site affecting his/her daily life and the surrounded building structure. Complainant asked that the reason for using percussive piling instead of the other methods.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling was carried out at the captioned site are in compliance with the conditions set out in CNP and other relevant statutory regulations. No non-compliance was found during the investigation. Mitigation measures were implemented to reduce public nuisance including: 1. Shrouding of pile head and pile driver by noise insulation material. 2. No piling works during 8:00am – 8:30am on all working days. 3. No hard driving dring 8:30am – 9:00am on all working days. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. As approved by Buildings Department, percussive piling was considered as the most environmental friendly and cost-effectively method for the Kai Tak Area. Nevertheless, the Contractor will implement the following measures to reduce public nuisance: 1. Shortened daily piling period from original duration 7:00am -7:00pm to 8:30am –6:45pm. 2. To continue closely monitor the noise impact to public. The complaint case was found to be project-related.	Closed
		HKHA Contract No. 20140264	Tysan Foundation Limited		Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
15-13590	3/6/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant alleged that the percussive piling noise from the construction site affecting him/her.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
15-13590	3/6/2015	KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling was carried out at the captioned site are in compliance with the conditions set out in CNP and other relevant statutory regulations. No non-compliance was found during the investigation. Mitigation measures were implemented to reduce public nuisance including: 1. Shrouding of pile head and pile driver by noise insulation material. 2. No piling works during 8:00am – 8:30am on all working days. 3. No hard driving dring 8:30am 9:00am on all working days The complaint case was found to be project-related.	Closed

		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. Nevertheless, the Contractor will implement the following measures to reduce public nuisance: 1. To continue closely monitor the noise impact to public. The complaint case was found to be project-related.	Closed
		HKHA Contract No. 20140264	Tysan Foundation Limited		Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
15-13442	2/6/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant said noise and dust emission from the construction work affecting his/her health. Please take necessary actions to prevent causing environmental nuisance such as installation automatic water spraying system; enhance car washing activities; cover the construction materials by impervious sheeting; provide the hoarding along the entire length of the boundary; cover the load of dusty materials entirely by clean impervious sheeting in the trucks.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. Spraying water and washing wheel are enhanced. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that the cause of the complaint was due to several adjacent construction sites carry out percussive piling works at the same time which may cause noise and dust emission. Mitigation measures implemented by the Contractor include the following: 1. Shrouding of pile head and pile driver by noise insulation material. 2. No piling works during 8:00am – 8:30am on all working days. 3. No hard driving during 8:30am – 9:00am on all working days. 4. Provide the hoarding along the entire length of the site boundary. 5. Water spraying during moving of plants. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. For dust nuisance, the Contractor clarified that water spraying were provided regularly and construction materials were covered on site. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. Existing car washing activities are considered adequate. Manual water spraying are carried out regularly. No soil stockpiling on site or dusty materials export offsite at this stage. Nevertheless, the Contractor will implement the following measures to reduce public nuisance: 1. To ensure all site vehicles must be cleaned before leave the site. 2. To continue closely monitor the noise and dust impact to public. The complaint case was found to be project-related.	Closed
		HKHA Contract No. 20140264	Tysan Foundation Limited		Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; 6. Cover construction materials by Tarpaulin sheeting; 7. Car washing facilities for all vehicles leaving site. The complaint case was found to be project-related.	Closed
		URA Contract No. NKIL6515	Bordon Construction Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that control measures were in place for dust and noise nuisance. Routine control measures for dust emission on site: 1. Construction materials are covered by impervious sheeting. 2. Regular water spraying is applied and maintained on site. 3. Vehicles washing activity is enhanced before leaving site. 4. The load of dusty materials is entirely covered by impervious sheeting in the truck. Routine control measures for noise emission on site: 1. Sub-contractors are required to apply for working permit if they have to work during restricted hours. No PME and prescribed construction activities are allowed on site during restricted hours. 2. Foremen and safety practitioners have site inspection and take records every 2 hours to monitor the noise condition on general holidays. 3. Weekly noise control records are kept to ensure legal compliance. The complaint case was found to be project-related.	Closed
		ASD Contract No. SS B507	Kaden Construction Limited		Complaint case referred to the Contractor. Investigation conducted by the Contractor. The investigation results showed that the site condition was found satisfactory which environmental control measures such as automatic wheel washing system, regular water spraying to haul road, covering the construction materials by impervious sheeting, covering of load of dusty materials entirely for dump trucks and provision of 2.4m high site hoarding were implemented properly. Noise and dust monitoring results revealed that no exceedance of noise and dust level throughout the construction period. Mitigation measures have been implemented by the Contractor to prevent re-occurrence of the incident: 1. Avoid noisy activities or operation of noisy plant and equipment at early morning; 2. Strictly implement environmental control measures; 3. Strengthen the supervision to prohibit any malpractice construction activity; 4. Close monitoring of noise and dust level to ensure environmental compliance; 5. Prohibit any construction activity to be carried during restricted hours; 6. Enhance the environmental awareness of workers through specific tool box training, induction training and morning briefing etc; 7. Good communication with local residents. The complaint case was found to be project-related.	Closed
		MTR Contract No. 1107	CW-SELI JV		Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET. According to investigation results, no major dusty works were conducted on the complaint date and proper mitigation measures were implemented. The construction work under Contract no. 1107 complied with CNP conditions (Permit No.: GW-RE1496-14; GW-RE0085-15; GE-RE0158-15). Regular air quality monitoring was conducted in May and June 2015. No Limit Level exceedance for the air quality and noise monitoring result was recorded in May and June 2015. The complaint case was found to be project-related.	Closed
		MTR Contract No. 1108	Kaden-CW JV		Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented routinely including the following: Mitigation measures on dusty activities: · 2.4m high hoarding along site boundary · Paved haul roads · Spraying water on dusty activity · Provision of water sprinklers along haul road · Enhanced wheel washing facility · Stockpile is either covered or wetted · Regular spraying water to haul road Mitigation measures on noisy activities: · Use of Quality Powered Mechanical Equipment (QPME) · Provision of noise barriers · The tip of the rock breaker is wrapped by acoustic material · Works during restricted hours are conducted in accordance to construction noise permits The complaint case was found to be project-related.	Closed
		MTR Contract No. 1109	Samsung-Hsin Chong JV		Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented including the following: 1. Regular watering of site haul road and stockpiling area had been carried out by using water tanker and automatic water cannon. 2. Provision of stockpile cover has been implemented during site operation time. 3. The frequency of car washing activities had been increased. 4. Load of dusty materials in the dump trucks had been entirely covered with clean impervious sheeting. The complaint case was found to be project-related.	Closed
15-12472	21/5/2015	MTR Contract No. 1107	CW-SELI JV	Complainant said dust emission from the construction work affecting him/her. Complaint also said that the stockpiles were not fully covered. Muddy water from the construction was suspected to be discharged to the Kai Tak Nullah.	Complaint cases referred to the Contractor. Investigation was conducted by the Contract ET. According to investigation results, the coverage for the stockpile was removed during the backfilling works, while the other parts of the stockpile were covered by dust protective screen. Mitigation measures were implemented to keep the uncovered part wet during backfilling and completely cover the stockpile after work. Wastewater was treated by sedimentation tanks with sufficient retention time before discharge into Kai Tak Nullah. All drainage facilities and erosion and sediment control structures were regularly inspected and maintained to ensure normal operation at all times and during rainstorms. Water sampling was conducted monthly in accordance with the requirement of Effluent Discharge License (License No. WT00015861-2013). The lab test results complied with the conditions set in the Effluent Discharge License during the complaint period. The complaint case was found to be project-related.	Closed
		MTR Contract No. 1108	Kaden-CW JV		Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented routinely including the following: Mitigation measures on stockpile and dusty activities: · 2.4m high hoarding along site boundary · Paved haul roads · Spraying water on dusty activity · Provision of water sprinklers along haul road · Enhanced wheel washing facility · Stockpile is either covered or wetted · Regular spraying water to haul road Mitigation measures on water discharge: · Water is directed to sedimentation tanks for desilting before discharging · Suction trucks to soak up the sludge of the sedimentation tanks daily · Provision of WetSep · Conduct monthly effluent monitoring in accordance to water discharge license The complaint case was found to be project-related.	Closed
		MTR Contract No. 1109	Samsung-Hsin Chong JV		Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented including the following: 1. Regular watering of site haul road and stockpiling area by using water tanker and water cannon. 2. Provision of stockpile cover has been implemented during site operation time. The complaint case was found to be project-related.	Closed
		CEDD Contract No. KL/2011/01	Chit Cheung Construction Co Ltd		Complaint cases referred to the Contractor. The Contractor conducted an investigation regarding this complain. The Contractor stated that according to the record, the sources of the muddy water discharged to Kai Tak Nullah were other contractors in Kai Tak area. In the previous months, the Contractor have repeatedly reminded the relevant contractors of the said issues by emails, letters and at interface meetings. All the wastewater generated in the site was treated by wastewater treatment tanks or AquaSeds before discharge. Also, monthly water monitoring has been arranged. According to the previous results of water monitoring, all discharges were comply with discharge license requirements. Regarding to the dust issue, the Contractor have three major stockpiles in the site. The three stockpiles were well covered by dust screen and provided with automatic water sprinklers system or water bower truck. The complaint case was found to be project-related.	Closed
15-13459	27/5/2015	MTR Contract No. 1109	Samsung-Hsin Chong JV	Complainant said noise and dust emission from the construction work (including the concrete mixing plant inside the Kai Tak Area) affecting him/her. Complainant said non-stop construction work conducted from 7am to 7pm which affecting him/her.	Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented including the following: 1. The concrete mixing plant inside Kai Tak Development Area is fully covered by the enclosure. 2. Regular watering of site haul road, stockpiling area and other active exposed works area have been carried out by using water tanker and automatic water cannon in Kai Tak Development Area and Ma Tau Wai. 3. Provision of stockpile cover has been implemented during site operation time. 4. Noise fabrics as barrier had been erected on the site hoarding in Ma Tau Wai. 5. Tailor-made movable noise barriers would be erected on site when carrying out noisy work. The complaint case was found to be project-related.	Closed
15-14258	10/6/2015	MTR Contract No. 1109	Samsung-Hsin Chong JV	Complainant said dust emission from the construction work affecting him/her. The stockpiles was not covered properly such that dust emission was observed. Some muddy water was found in To Kwa Wan Typhoon Shelter.	Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented including the following: 1. Regular watering of site haul road and stockpiling area had been carried out by using water tanker and automatic water cannon. 2. Provision of stockpile cover has been implemented during site operation time. The complaint case was found to be project-related.	Closed
		CEDD Contract No. KL/2012/03	Kwan On Construction Co Ltd		Complaint cases referred to the Contractor. Investigation conducted by the Contract ET. The investigation results showed that no major construction activities were conducted at the time of complaint on the day - 10^th June 2015. Since no marine works or land-based construction activities near the To Kwa Wan Typhoon Shelter were conducted, muddy effluent discharged to the To Kwa Wan Typhoon Shelter is not anticipated. The regular impact air monitoring results in the first three weeks of June 2015 were in full compliance with the Action and Limit levels. No major environmental deficiencies were observed related to the air quality and water quality, and the deficiencies as mentioned in the complaint were not recorded during the site inspections. The complaint case was found to be project-related.	Closed
		CLP Kai Tak Cable Tunnel	Hip Hing Construction Co Ltd		Complaint cases referred to the Contractor. The Contractor clarified that mitigation measures were implemented including the following: Effluent Discharge Management: 1. Clear up the Sediment of Wheel Washing Pool (Every day) 2. Effluent Passes Through Sedimentation Tank& Filtration Tank before Discharge 3. Clear up the Sediments inside the Tanks (Once per Month) 4. Monitoring of Effluent Quality Dust Control Measures: 1. Dust suppression by Water Spraying 2. Automatic Sprinkler Installation 3. Covering up the Soil Mount 4. Hard Surface Storage Area The complaint case was found to be project-related.	Closed
15-15293	12/6/2015	URA Contract No. NKIL6515	Bordon Construction Co Ltd	Complainant said some debris was placed outside the open space in between Construction site of Kai Tak Flat-to-flat Development and Muk Tsui Street roundabout. The pool of water was found at the open space causing the hygienic problem.	Complaint case referred to the Contractor. The Contractor clarified that the following measures were implemented to reduce public nuisance. 1. Water spraying is provided at site exit regularly to prevent dust emission. 2. Good housekeeping is maintained around site boundary. The complaint case was found to be project-related.	Closed
15-13961	8/6/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant alleged that the percussive piling noise from the construction site affecting him/her.	Complaint case referred to the Contractor. The Contractor clarified that piling work was carried out under the working hours allowed in the noise permit and the piling works was completed on 18-6-2015. No non-compliance was found during the investigation. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that the cause of the complaint was due to several adjacent construction sites carry out percussive piling works at the same time. Some of the construction site works from 7am to 7pm on all working days. Mitigation measures implemented by the Contractor include the following: 1. Shrouding of pile head and pile driver by noise insulation material. 2. No piling works during 8:00am – 8:30am on all working days. 3. No hard driving during 8:30am – 9:00am on all working days. The complaint case was found to be project-related.	Closed
		Poly Property Contract No. NKIL6527	K. H. Foundations Ltd		Complaint case referred to the Contractor. Investigation conducted by the Contractor. Noise assessments were carried out at various time slots to measure the sound level created by construction site activities at Kai Tak. The results showed that the noise levels at the perceived NSR (Tak Long Estate) as generated by the percussive piling from the Contract NKIL6527 were within the statutory requirement of 75dB(A). In order to keep monitor the construction noise created by the Contract, the noise monitoring would continue from time to time so as to minimize the environmental nuisance. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that percussive piling works have been carried out in compliance with the CNP. The maximum impact noise recorded in regular monitoring in May 2015 was Leq_(30min) = 70.5dB(A) which is well below the corresponding action and limit level. The complaint case was found to be project-related.	Closed
		HKHA Contract No. 20140264	Tysan Foundation Limited		Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
15-14117	9/6/2015	K&K Property Contract No. NKIL6525	Simon & Sons Engineering Ltd	Complainant said the vehicle leaving the construction site was not clean enough such that some mud was dropped from the vehicles at Muk Ning Street.	Complaint case referred to the Contractor. The Contractor reported that wheel washing was enhanced for vehicles leaving the site. The complaint case was found to be project-related.	Closed
		KWIH Contract No. NKIL6526	New Concepts Foundation Ltd		Complaint case referred to the Contractor. The Contractor clarified that the cause of the complaint was due to the vehicles entering and leaving the construction site frequently. The vehicles were not clean enough before leaving the construction site. Mitigation measures implemented by the Contractor include the following: 1. At least 2 person were assigned for wheel washing. 2. At least 2 water supply were used for wheel washing. 3. A person was assigned to check the wheel condition of all vehicles before leaving the construction site. 4. Close and lock the site gantry such that no vehicle can be left if the wheel was not clean enough. The complaint case was found to be project-related.	Closed
		Wheelock Properties Contract No. NKIL6541	Konwall Construction & Engineering Co Ltd		Complaint case referred to the Contractor. The Contractor clarified that wheel washing was strictly carried out for all vehicles leaving the site. No vehicles were allowed to leave without wheel washing. The complaint case was found to be project-related.	Closed
15-16850	13/7/2015	HKHA Contract No. 20140264	Tysan Foundation Limited	Complainant alleged that the percussive piling noise from the construction site affecting him/her.	Complaint case referred to the Contractor. The Contractor clarified that pile driving works were carried out in accordance with CNP conditions. No non-compliances were recorded in the complaint date. Nevertheless, The following measures have been adopted in Kai Tak 1G1 Site: 1. Deploy noise reduction muffler for h-pile hydraulic hammer by use of sound absorption material; 2. Erect noise barrier along hoarding perimeter facing public; 3. Use of QPME label generators; 4. Conduct noise assessment everyday at Tak Long Estate and site surrounding NSRs; 5. Closely liaison with Kai Tak Estate management for any resident concern in regular basis; The complaint case was found to be project-related.	Closed
15-20429	13/8/2015	MTR Contract No. 1108	Kaden-CW JV	Complainant concern the muddy water discharged to Kai Tak Nullah.	Complaint case referred to the Contractor. The Contractor clarified that the following mitigation measures were implemented for complaint follow up: 1. Increase the number of sedimentation tanks and wastewater treatment facilities. The complaint case was found to be project-related.	Closed

15-21189

21/8/2015

HKHA Contract No. 20140264

Tysan Foundation Limited

Complainant said some engine noise was coming from the construction site affecting him/her and the lighting of the site was still on in mid-night.

Complaint case referred to the Contractor. The Contractor clarified that the following mitigation measures were implemented for complaint follow up:

1. Construction works would only be carried out as dictated by operating schedule, i.e. any day not being a general holiday from 0700hours to 1900hours.

2. For security purposes, our night-shift security will patrol inside the site perimeter in mid-night. The lighting might be induced by the security’s hand torch. We have reminded our security to keep low profile in the patrol and their hand torch would be changed to lower intensity torch to minimize attention.

The complaint case was found to be project-related.

Closed

Contract No.	Record of Complaint (Yes/No)	Record of Warning (Yes/No)	Notification of Summons and Successful Prosecutions (Yes/No)
KL/2010/03	No	No	No
KL/2011/01	No	No	Yes
KL/2012/02	No	No	No
KL/2012/03	No	No	No
KL/2013/01	No	No	No